Understanding IRS Mailed Notifications

Receiving a notice from the IRS doesn’t necessarily mean something is wrong or that you’re in trouble. There are several common reasons why the IRS might send you a notice, including:

• Refund Status: The IRS may update you about the status of your refund, including any delays or adjustments.
• Request for Additional Information: The IRS may need more details to process your return or resolve an issue, and will send you a notice requesting this information.
• Tax Return Processing Issues: A notice may be sent if there are missing details or discrepancies in your tax return.
• Payment Issues: The IRS will notify you if there’s an outstanding balance or if a payment hasn’t been received.
• Audit Notification: If your return is selected for an audit, the IRS will send instructions outlining what’s required from you.
• Alert of Potential Identity Theft: The IRS may notify you if they suspect you are a target of identity theft.

Each IRS notice or letter contains a notice number, usually found in the upper right-hand corner, along with the contact information of where to call if you need additional information. To better understand the purpose of the letter or notice, use the IRS’s Notices & Letters Search tool by entering the notice number.

Example: Notice CP32A

Source: IRS CP32A Notice

• Read Carefully: While it’s natural to feel stressed about receiving correspondence from the IRS, the notice might be routine and might not even require additional action.
• Verify Information: Check that the information in the notice is correct and matches your records.
• Respond Promptly: If action is required, respond within the specified timeframe. For missed payments, verify your records and make the payment as soon as possible to avoid penalties. If you believe there’s an error, contact the IRS using the provided number. If your notice relates to an audit, carefully review the requirements and gather all necessary documentation to support your return.
• Keep Records: Save a copy of the notice and any correspondence for future reference.

If you’ve misplaced your IRS notice, individual taxpayers can contact the IRS directly at 800-829-1040 (TTY/TDD: 800-829-4059) for assistance.

Starting in 2022, the IRS offers tax filers with disabilities, including those with visual impairments, the option to receive notices in alternative formats such as Braille, large print, audio, or electronic versions. To request these formats, complete IRS Form 9000 and submit it electronically or by mail to:

Department of the Treasury
Internal Revenue Service
Kansas City, MO 64999-0002

Additionally, for those who prefer to receive IRS communications in languages other than English, you can complete Form 1040 Schedule LEP, Request for Change in Language Preference.

For accessibility-related services, you can also call the IRS Accessibility Helpline at 833-690-0598. This service provides information about accessibility options but does not handle individual tax account issues.

• File Accurately: Ensure your tax returns are complete and accurate before filing.
• Keep Records: Maintain thorough records of all income, deductions, and payments.
• Respond to IRS Communications: It’s important to respond to the IRS promptly when you receive a notice. Be aware that the IRS will not call, text, or email you asking for personal or financial information. Always rely on official, written correspondence when dealing with the IRS to avoid scams. If you’re unsure how to proceed or have difficulty fulfilling a request, contact the IRS using the information provided in the notice to explain your situation and seek any necessary support or flexibility.

  For more information on identifying tax scams and protecting yourself from fraud, read our Protect Your Finances: Common Tax Scams to Watch Out For blog post. You can also find more details about phone scams and taxpayer ID theft by visiting the FCC’s page on phone scams and taxpayer ID theft.
  

If you need assistance with understanding or responding to IRS notifications, Low-Income Taxpayer Clinics (LITCs) may be able to help. LITCs offer free or low-cost services to individuals who have a tax dispute with the IRS or need help with tax-related issues. They provide representation in audits, appeals, and tax collection disputes, and can assist with correcting account problems and responding to IRS notices. Additionally, LITCs offer education and outreach in different languages for individuals who speak English as a second language (ESL).

To find an LITC near you, visit the IRS website.